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Expert IT Consulting Services

Big Data Management

  • Data Strategy

  • Data Governance

  • Data Analysis

  • Data Analytics

  • Predictive Analytics

  • Data scientist

  • Big Data Project Management

  • Big Data Vendor Management and technology assessment

Information Technology Project Management

  • Ensure accurate identification of technology needs on a cost-benefit basis

  • Define accurate scope, specifications, and timeframes

  • Efficiently coordinate the project processes among all stakeholders

  • Ensure proper handling of quality control and risk management

  • Realize the desired outcomes and attain competitive advantages

  • Ensure successful completion and delivery of technology projects

Disaster Recovery Plan

  • Develop the Disaster Recovery Plan and/or review

  • Enhance the existing DRP, if any

  • Design alternative sites

  • Supervise the setup of alternative sites

  • Test the effectiveness of alternative sites

Digital Transformation

  • Developing organizational chart and job structure for IT functions

  • Developing policies and procedures manuals for IT functions

  • Data center performance monitoring systems (data centers/ servers/ KPIs)

Information Technology Governance

  • Developing organizational chart and job structure for IT functions

  • Developing policies and procedures manuals for IT functions

  • Data center performance monitoring systems (data centers/ servers/ KPIs)

Information Technology Processes  Policies & Procedures

  • Development of Processes. Policies, and Procedures Manuals

  • Regular update of Processes, Policies, and Procedures Manuals

  • Internal audit of ICT departments

Information Technology Managing Services

  • Maintenance contracts

  • Residence engineers

  • Call center as a service

  • Datacenter managing services

  • Quality Assurance

  • IT low voltage project implementation

Cybersecurity Consulting

  • Developing a cyber security strategy

  • Designing technology security structure

  • Developing technology security policies and procedures

  • Assessing cyber security systems

Information Technology Internal Audit  

  • IS Acquisition, Development, and Implementation:

    • Project Management Structure

    • Project Management Practices

    • Business Application Development

    • Virtualization and Cloud Computing Environments

    • Business Application Systems

    • Development Methods

    • Infrastructure Development / Acquisition Practices

    • Information Systems Maintenance Practices

    • System Development Tools and Productivity Aids

    • Process Improvement Practices

    • Application Controls

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  • IS Operations and Business Resilience:

    • Information Systems Operations

    • IT Asset Management

    • Information System hardware

    • IS Architecture and Software

    • IS Network Infrastructure

    • Disaster Recovery Planning

  • IT Governance and Management:

    • Governance of Enterprise IT

    • Information Systems Strategy

    • Maturity and Process Improvement Models

    • IT Investment and Allocation Practices

    • Policies and Procedures

    • Risk Management

    • Information Technology Management Practices

    • IT Organizational Structure and Responsibilities

    • Business Continuity Planning

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  • Protection of Information Assets

    • Information Security Management

    • Logical Access

    • Network Infrastructure Security

    • Environmental Exposures and Controls

    • Physical Access Exposures and Controls

    • Mobile Computing

    • Peer-to-peer Computing

    • Instant Messaging

    • Social Media

    • Cloud Computing

    • Data Leakage

    • End-user Computing Security Risk and Controls

ISO Certifications

  • ISO  27001 information security management systems (ISMS)

 

  • ISO  20000 information technology Service Management Systems (ITSMS)

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  • ISO  22301 Business continuity management systems (BCMS)​

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  • GAP analysis

  • Improvement planning

  • Develop system manuals / processes / policies & procedures / workflows

  • Training

  • Supervising the implementation process

  • Internal audit

  • Technical support during certificate process

Call Center

  • Enhance Customer Contentment

  • Boost Sales

  • Dramatically Lower Operational Expenses

  • Enhance Agent Efficiency

  • Creating the KPI according to business requirements

  • Assess the customer experience

  • Offer fresh services

  • Remove the redundant tasks across all levels of call center positions.

  • Creating an intelligent and user-friendly IVR structure or workflows.

  • Establishing an intelligent reporting system connected to the workforce management system.

  • Dashboard featuring call center KPIs (both real-time and historical)

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